Who we serve is less important than how well we serve them
Who We Serve
For 30 years Pennine have provided first-rate calibration services to a variety of clients—all sizes and across many disciplines. Our first big customer was British Coal in 1985. Our largest by far now is HSE. We're proud to say we've been awarded their calibration contract on three successive occasions—the only company to have it since HSE began outsourcing their calibration and maintenance requirements in 1999. That should say something about how we serve as well.
A brief list of the industries we service:
How We Serve Them
Many thanks for the usual excellent service, Jayne – Derek.
– Derek Gabbitas, Guardian Electrical Compliance
"Thank you for your help. You guys are always spot on."
– Jay Hyde, Edmundson Electrical Bristol
"Just wanted to say a big thank you to everyone involved in getting our ECG machine back up and running. It worked perfectly this week. Thanks again for the ECG machine, really appreciated."
"Please pass on my thanks for the superfast turnaround on our latest calibration items, it is very much appreciated and why we keep coming back. Thanks Again"
– Steve Taylor, Laboratory Manager, SGS Baseefa Limited
"Just a quick note to say thank you for a sterling service this week especially at such short notice!”
– Adrian Smith, Pack Solutions
We Go To Great Lengths For Our Customers
Siemens Power Generation came to us with a calibration requirement involving length measurements up to 6 metre—even beyond in some cases. We could not find a suitable subcontractor that measured up. So Pennine decided to create our own internal facility that did—centered around a SIP MUL 3000. We had to remove part of our building's external wall to site the 3.5 ton unit. But Siemens was delighted. And we couldn't be happier with our new dimensional laboratory for UKAS length measurement up to 3 metres.
How We Gave Life Jackets New Life
HSE recently replaced their life jacket fleet and we saw the opportunity to improve the service we provided. An audit of our sub-contractors had revealed weaknesses so we saw great benefit in bringing the routine servicing in-house. This would enable a quick turnaround and at a lower price so we contacted the manufacture and became approved as an official service centre. The new lifejackets have been getting along swimmingly ever since.
We Made HSEkit A Site To Behold
Health and Safety Executive asked us to host their certificates online and this was the beginning of a bespoke website that has developed rapidly to become an invaluable resource for HSE's equipment users. We added photographs of all equipment and instrumentation, their user manuals and certificates. There is a dynamic and growing user knowledge base and a customer support platform that provides an efficient base for dealing with routine and urgent support requests. Working closely with HSE we created a site to behold in a relatively short period of time. The site had to be attractive as well as functional so we now have a facility for photographing equipment to a high standard which together with professional design makes the site appealing and memorable. The customer found the end product and design content to be picture perfect.
"Pennine Instrument Services has been our first choice for electrical and environmental calibration for over 8 years, during which time we have received a first class service. The team are friendly, efficient and knowledgeable and a pleasure to deal with."
– Cliff Manley, Director, JMW Limited
"Pennine provide us with a great standard of service. I also know that if I need a quick turn around on a certain piece of equipment I just have to ring Jayne and say I need it back by a certain day and it will be there for me."
– Julian Fielden, Supplier Quality Assurance Team Leader, Crosslee plc
"Thought I would send you a quick email to comment on the excellent level of service Pennine Instrument’s have provided our company. On every occasion that we have required your services to calibrate of our company equipment your response has always been prompt and extremely professional. Keep up the good work!"
– Chris Green, Health & Safety / Quality Manager, AMB Ltd
"I have used Pennine Instruments for the last 3 years for my calibration needs and they have provided a fast and efficient service. I have enjoyed seeing both Jayne and Carl when they have visited our premises, which has enable me to put a face to the voice of the people who deal with my calls at Pennine."
– Michael Shelton, CSE Controls